Yango reacts to negative user feedback

In recent days, Yango has become aware of serious allegations circulating on social media regarding misconduct involving drivers using our platform. 

Yango has denied allegations of safety violations, stating that no official complaints or law enforcement inquiries have been received. The company emphasizes that 99.9% of its trips are complaint-free, reflecting its commitment to passenger safety.

Yango strongly condemns any unlawful behavior and urges users to report genuine concerns through official support channels or to relevant authorities for legal action. The company is fully prepared to cooperate with law enforcement whenever required.

Passengers are encouraged to use the in-app Support Center to report issues before, during, or after their ride. Yango has implemented over 25 safety features, including real-time trip monitoring, an SOS button, trip-sharing options, and comprehensive ride insurance.

The company also warns against spreading unverified information on social media, as misinformation could negatively impact honest drivers relying on ride-hailing services.

Yango remains committed to providing a safe, transparent, and reliable service while strictly adhering to Pakistan’s laws and regulations. The company’s primary focus is ensuring the best and safest ride-hailing experience for all users.